CareTechGuideOverview
Records management platform that brings together daily records, care plans, incidents, medication, safeguarding, staff management, training, health and safety checks, audits, budgets and reporting tools. Built on the Children's Homes (England) Regulations 2015 and Ofsted's inspection expectations, supporting services inspected by Ofsted, CIW or SCSWIS.
Sue does one job. Records management for residential children's homes and supported accommodation, done so well that the people running them can put their energy where it belongs, into the children in their care.
Who Sue Is For
At Sue Solutions, we support the people at the centre of care. We built Sue specifically for residential children's homes and supported accommodation, and every part of it is shaped by the records, the regulations and the inspection framework that apply to this sector, because we worked in the sector before we built software for it. For 11 years we have been giving teams the clarity and oversight they need to manage demanding environments and maintain high standards of care. We work alongside every home that uses Sue. From the first demo through every inspection after it, we are there when you need us, and the team who built Sue know your service, not just your account.
- Registered children's homes
- Supported accommodation providers
- Solo homes through to multi-site groups
- New providers preparing to register
- Services inspected by Ofsted, CIW or the Care Inspectorate
One Place for Everything a Home Has to Record
Residential childcare generates a constant flow of information. Daily logs, incidents, medication, care plans, safeguarding concerns, staff files, training, health and safety checks and budgets all have to be recorded accurately and found again quickly. Sue holds all of it in a single platform. Staff record on shift, managers see what has been completed, and Directors get a view across every service straight from the system.
- Daily practice covering logs, care and support plans, key work sessions, incidents and medication
- Safeguarding concerns, escalation, and the record of what was done in response
- Compliance audits, health and safety checks, maintenance tracking, Reg 44 and Reg 45
- Workforce records including safer recruitment, training, supervision and rotas
- Budgets, petty cash and financial oversight per home
- Reporting for Registered Managers, Responsible Individuals and Directors
What Sue Changes, Role by Role
A care worker, a Registered Manager and a Responsible Individual each need something different from the same information. Sue is built around all three, and so is the way we work with you.
The care worker who wants to finish a shift knowing the log is done properly
- Record on a phone or tablet during the shift, while it is fresh
- Guided forms prompt for what the record needs, so every entry is complete
- The current support plan for each young person is there at the start of every shift
- New starters and agency staff pick it up quickly
The Registered Manager who wants to know what has been missed while there is still time to fix it
- See at a glance which records are complete and which need attention
- Deadlines and review dates tracked automatically, including 28-day plan reviews
- Live alerts when something needs action, so issues surface early
- Incidents and logs link back to the support plan, so patterns are visible
- Reg 44 and Reg 45 evidence builds as you go
The Responsible Individual or Director accountable for homes they cannot be in every day
- One view across every home and service, including supported accommodation
- See which checks have been completed, service by service
- Spot recurring concerns early, across services
- Outcome and progress reporting you can take to commissioners and inspectors
- Consistent recording standards as you open new services
How Sue Works, From First Demo to First Inspection
We start with a demo against your own service model, so you can see how Sue fits the way your homes run. Then we set Sue up around you, configuring templates and workflows to your language, your standards and your ethos, and bringing your existing records across. Your team is trained by role, and by us. Care workers on recording, managers on oversight, Directors on reporting. Then it's daily use. Staff record on shift, managers act on alerts, and the evidence base builds as the work happens. Our team stays close throughout, and we know all of our homes by name. When inspection comes, the evidence is already current, because it was recorded as it happened.
More Than the Software
We are not a supplier you hear from at renewal. The team you meet at the demo is the team you ring when something needs sorting, and most of our homes have been with us for years. When regulations change, Sue changes with them, and when a provider tells us something could work better, that feedback goes to the people who build the platform, not into a ticket queue. More than a decade in, most of what Sue does well started life as something a home asked us for.
Compliance and Data
Sue is designed around the Children's Homes (England) Regulations 2015, the Quality Standards and Ofsted's inspection framework, with CIW and Care Inspectorate services supported. Supported accommodation has been regulated separately from children's homes since 2023, and Sue supports both frameworks side by side, each against the standards that apply to it. Data is held in the UK and encrypted, with role-based access controlling what each person can see. Where AI is used, it operates on a closed system, so information about young people stays within your own secure environment.
