Appello Smart Living Solutions

Appello is the UK's leading provider of digital telecare and emergency call handling services, specialising in supporting housing providers and local authorities through the analogue to digital switchover. With over 35 years of experience delivering telecare services to housing providers, Appello has installed over 65,000 digital telecare devices and upgraded over 1,000 housing developments from analogue to digital. The company is committed to a fully end-to-end digital approach, eliminating reliance on outdated analogue components. Appello's solutions serve over 50,000 vulnerable people across the UK, with their Careline team managing over 4 million digital calls. The company has won multiple awards including 'Best Use of Technology' at the UK Contact Centre Forum awards in 2019 and 2023, and 'Science and Technology Company of the Year' in 2023 at the South Coast Technology Awards. Appello works with over 150 UK housing providers to deliver safer, thriving communities through digital telecare solutions, monitoring services, and out-of-hours call handling. Their offerings range from interim analogue-to-digital converters to next-generation digital warden call systems, all designed to ensure resident safety during and beyond the 2027 digital switchover deadline.