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Lifeline 365

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24/7 telecare supporting Kent residents to stay safe and independent at home since 1982

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About Lifeline 365

Lifeline365 is Folkestone Hythe District Council's telecare service that has been helping and supporting residents and their families across Kent since it was established in 1982. The control centre is located in Folkestone but operates all over Kent and beyond, with specialised operators on hand 24 hours a day, 365 days a year to help people feel safe whilst staying independent at home. The service offers a suite of telecare products including personal alarm units, GPS-enabled pendants, fall detectors, and various environmental sensors. When users need help at home or away, they simply press the button on their wristband or pendant to be connected to a friendly operator within seconds, who will then quickly arrange the appropriate help. The service is fully accredited by the Telecare Services Association (TSA) and has been audited by TEC Quality on behalf of the TSA QSF Certificate.

Products

Lifeline Alarm Unit

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Personal alarm unit with wristband or pendant that connects users to the 24/7 control room at the press of a button. Features built-in microphone, alarm button, power failure detection, and works using dual SIM cards without requiring a phone line.

Self-assertedUnknown
Telecare & community alarmsPersonal emergency response
Footprint GPS

Footprint GPS

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GPS-enabled pendant allowing freedom to play and work away from home, with instant contact to the control room at the push of a button in an emergency. Features GPS/GPSR tracking for instant location and can only be controlled via approved devices.

Self-assertedUnknown
GPS tracking & locationPersonal emergency response

Fall Detector

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Automatically raises an alert via the Lifeline unit if it senses the user has fallen, with additional manual trigger option. Water and shock resistant with vibration and LED light confirmation.

Self-assertedUnknown
Falls detection & preventionPersonal emergency response

Bed Occupancy Sensor

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Discreet pressure pad sensor mat that detects when the person leaves the bed and sets off an alert to the control room via the Lifeline unit. Tailored to individual routines so unexpected activity can be monitored and responded to appropriately.

Self-assertedUnknown
Environmental monitoringActivity monitoring

Epilepsy Sensor

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Detects specific motions and sends alerts so the control room can call, chat and send responders, operated with a Lifeline unit. Features patented sensor technology to reduce false calls and sensitivity adjustment.

Self-assertedUnknown
Environmental monitoringHealth monitoring

Universal Sensor

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Detects when a door is opened and alerts the control room, with flexible monitoring times and automatic alarm function if a door is left open. Operated with a Lifeline unit.

Self-assertedUnknown
Environmental monitoringSecurity & safety

Smoke Detector

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Detects smoke and automatically raises both a local alarm and alerts the control centre so the team can alert emergency services. Features long battery life and safety lock to prevent removal.

Self-assertedUnknown
Environmental monitoringSafety sensors

Carbon Monoxide Detector

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Sends an alert to the control room via the Lifeline unit when carbon monoxide levels are detected. Features audible alarm and automatic alert to protect people from harmful effects of carbon monoxide.

Self-assertedUnknown
Environmental monitoringSafety sensors

Care Assist

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Portable pocket-sized units used by care homes, programmed so call alerts go through to care home staff or residents. Features clear luminous OLED display and multiple alert modes including audible alerts, screen messages and vibration.

Self-assertedUnknown
Care home call systemsStaff alert systems

Daily Check in Calls

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Daily check-in call service via the Lifeline unit for those living on their own who don't have regular contact with anyone.

Self-assertedUnknown
Welfare checksRemote monitoring